"Jacob: Just wanted to say thanks again for your help today! The level of service you've provided with every interaction has genuinely been above and beyond. Appreciate your endless willingness to help. "
"Please congratulate Jacob on the way he conducted this transaction. We admired his knowledge & his professionalism from the day we met him to the days up to & following our closing."
"Jake, we cannot thank you enough for all the work you helped us with. Thanks yo you, we fought for a fantastic home that we are so proud of. I will definitely have YOUR business again. You have impressed me, our parents, my lawyer and everyone else involved. You are a very hard worker. Thank you for your professional input, your humour and your honesty."
Dan & Monique
"My expectation were high, as we had used Glenn previously to buy/sell, and were thoroughly impressed and appreciative about his professionalism, experience, efficiency and thoroughness. We were not disappointedJ. It was a bit of a drive to go out to Carleton Place, but Donna never made us feel like she minded the extra mileage. Thank you very much, Donna. We really appreciate you & the excellent service which you provided."
"Donna was a pleasure to work with – very knowledgeable on the state of the real estate market and strategies to help sell our home. She didn’t tell me what I wanted to hear, but what I NEEDED to hear to get my home sold."
"This experience was a first for me and Jacob made it easy and enjoyable. I’m glad he’ll be in the business for years to come as I’d like to hire him again when I will chose to move into a bigger home. A big thanks, you guys are amazing!"
"We have recently contemplated leaving the Ottawa market. This is because we no longer live there and feel the stressors of being absentee landlords. However, through the Floyd Team service and that of a recently acquired property manager, we intend to stay in the market and will considering expanding in a couple of years."
Bernie & Susanna F.
"Glenn & his team get the job done in a personal & professional manner at all times. When Glenn was not available for our initial meeting, Donna picked up the ball and got things started for our sale. Recommendations were useful and their knowledge of the market & current buying market lead to an exceptionally quick, easy sale. Thanks again!"
Ric & Theresa J.
"We were new to Ottawa and didn't know the city well. Jacob helped us pick a good neighbourhood for us and found us a great house. He must have showed me 30 houses in one week so I had an opportunity to learn about neighbourhoods and prices. He also helped us find other professionals (inspector, roofer, plumber) to help us get some work done. Thank you for a positive home buying experience."
Mary Anne C.
"Jacob was always willing to help, always had a positive attitude and never rushed us during the stressful period between accepting the offer and waiving conditions. Much appreciated!"
"Thank you so much, Donna, for all your work, support and good advice while selling my house. You were always available and ready to provide guidance which made the process so much easier. I would definitely recommend the Floyd Team for any real estate needs."
"We had such a great experience working with the Floyd Team to sell the condo. The best part was that any time an issue arose or something needed to be done, your team had the contacts and resources to solve the problem very quickly. It made the entire experience much easier and less complicated than we had anticipated. Also, it was always possible to reach your team when we had any questions and the lines of communication were always open. Thank you for your great work selling our place!"
"Wonderful team. Friendly staff who were knowledgeable and efficient. I realize that everything went smoothly because of the efficient hard work of all the team and especially Donna. Thanks to you all."
"Your professional and non-pressure approach was very much appreciated, in particular, when we looked at units and said No, for personal preferences. In addition, you kept us informed every step of the way and all required legal proceedings and related paperwork was on time and very well explained to us. Because of yor personal integrity, also including your office staff, we will be pleased to recommend your agency to anyone requiring a Real Estate Agency to sell or buy property."
Bob & Maggie K.
"This is my third purchase with Glenn Floyd. As a Real Estate investor, I have done very well on my purchases because of Glenn’s honesty and expertise on Real Estate. Glenn not only gives me the Pro’s and Con’s of the houses we viewed, but actually cares about my financial well-being. I will continue to purchase properties with Glenn Floyd with confidence and I strongly recommend other buyers or sellers to do the same."
"Thank you Donna for your amazing work! You were always there ready to answer all of our many questions. Your honesty and guidance was what made this process easier. For all our future Real Estate needs, The Floyd Team will be who we pick!"
Linsday & Ger L.
"Glenn did an awesome job helping me buy my first home. He was always available even on short notice and the service was always above standards. The Floyd Team will definitely be my first choice for all my future Real Estate needs."
"Donna, Thank you for all your hardwork and patience during our house search. Your knowledge and honesty was greatly appreciated throughout the entire house search/buying process. We are very happy with our new house and will definitely recommend the Floyd Team to our friends."
"Both Donna and Glenn gave us excellent service and we would without a doubt refer them to any of our friends who need the services of a Real Estate Agent when the time comes to sell or buy a property."
Ernie L and Ninon T.
"The extra efforts made to communicate with my sister and I (who at times where out of town) was excelling in building the TRUST that you (Donna & Glenn) were working to maximize our return in the sale of our late aunt’s condo."
"Your team was able to put together a wonderful package so that we had buyers and made the sale. We found that you anticipated our questions and needs and far exceeded our expectations in meeting them. We never felt out of the loop in getting information on how things were going as you were always one step ahead. Glenn and your reception staff at the office were friendly and so helpful as well. Thanks Donna for a wonderful job and we certainly will recommend your team."
"Glenn and his team are a unique blend of efficient business and care. Glenn’s whole team were efficient and on the ball and we felt they were all ‘our team’. We bought and sold our first house with Glenn and now that we have moved back to the Ottawa area, bought another with him. We look forward to working with Glenn and the team if we need to down the road as well. "
"Donna & Glenn made a very cohesive team. Both were personable and very friendly and most accommodating. Even accommodated by our dogs during a viewing trip – thank you!"
Lisa & Peter E.
"Thank you, thank you, thank you. Donna, you and the team you helped put together for us made our purchase painless. "
"It was quite daunting being a first time home buyer. I really appreciate how Donna was able to arrange for the home inspection so quickly, especially over a statutory holiday. Also thanks for guiding me through the process."
"We would like to express our gratitude to Donna and Glenn. They kept in touch by phone, were friendly and never pushy, and set up appointments with our needs in mind. The purchase of the condo and the sale of our home was as painless as possible."
Ruth & Ralph W.
"When we met Donna we were immediately at ease. We were provided with the information needed and updated regularly. Donna was focused on our best interest and made buying a pleasant experience because of the positive way she interacted with us on multiple occasions."
"Glenn was amazing. The circumstances behind the sale of the house were not pleasant but he never made it appear that way."
"Donna was a pleasure to deal with. Even if some of our questions were out of her responsibility she would answer them if she knew or referred us appropriately where answers could be found. A lot of people were surprised we enjoyed this experience so much."
Suzanne N. & Thomas M.
"In my personal house search I found Donna to be a patient and professional agent. Her knowledge of both houses and real-estate was valuable. Her no pressure sales approach was distinctive and appreciated. I would recommend her with no hesitation."
"We feel that our expectations were far exceeded. When we were told that our house would sell fast we certainly didn’t expect under 2 days! Glenn’s advice on changes which would help the value of our house were greatly appreciated and paid off."
"Though we worked mostly with Glenn it is obvious that the Floyd Group works very well together as a team. It was truly a pleasure doing business with you."
Martin & Dale S.
"Donna was extremely attentive to my needs. Donna explained the steps to me several times making sure I was aware of what was taking place. This was always done in a friendly and proficient manner. She instilled a feeling of trust and her extraordinary knowledge of the real estate business was encouraging. Her bright and friendly attitude helped to alleviate some of the stress."
"Donna was fantastic! Where that woman gets her energy and drive from is beyond us. We were given excellent customer service - as if we were her only customers. It is truly a good public relations skill to be able to talk to clients at their level. We were also very satisfied with her speed of communication! We think that she must sleep with a blackberry in one hand."
Jen & Theresa F.
"I have worked with Glenn before and have had nothing but great experiences with him. Donna was also very professional, she took the time to listen to our requirements and find us the perfect property."
"I sincerly thank Donna for her patience and honesty. At time I felt like giving up. She would persevere, discuss and advise me. Thank you again."
"I really enjoyed the service I received from Donna, she was very attentive to all my questions and needs. "
"Donna was Great! She worked very hard for us, she was very honest and trustworthy."
"This is the second time I have had the Floyd Group represent me. I would always come back to you. Buying and selling can be very stressful and you did everything to make it all go smoothly."
"Donna is an excellent communicator; tireless and tenacious. She went out of her way to accommodate our schedule and kept the lines of communication open with regular phone calls and meetings. We were glad to have her representing us and would not want to have bought or sold without her. We also appreciated that she had a team backing her up who could provide additional support."
Pam R. & Bill T.